SkyCity Hotel Auckland

It was clean and the staff were super friendly,location was great. The breakfast was amazing!

Only hotel we stay in when coming to Auckland. Rooms are always clean and comfortable. Casino and bars in the same building. Shopping at Queens Street and entertainment for kids at the Civic center a short walk away.

The breakfast was yummy. Location was key. Housekeeping team were lovely as was the lady at Check in. The Concierge when we checked our Aidan I think his name was gave us exceptional Customer Service.

Unfortunately the first room we were put in was not as clean as it should have been. When reported to reception they made every attempt to remedy the situation immediately which was very reassuring, but despite their attempts the issues were still not corrected, and yet we were inconvenienced all the next day waiting for it to be done. When reported a second time, the receptionist and her manager was very supportive too and upgraded us to a better room, which was AWESOME! It was squeaky clean and simply just better. I was very grateful and that made every difference to my stay. By the way, I never actually complained. I just asked if when they clean the room the next day, could they concentrate on specific areas. I did have photos but didnt show them until the day after when it actually was not cleaned the second time. Totally appreciate how the team worked hard to make us feel better and the extra efforts they went through.

We enjoyed the family components of the room and the location for the purpose of our trip - Sky Tower, SeaLife and Zoo + the food options were excellent in house and nearby. We liked the convenience of parking on-site and the entertainment options within the facility. The staff were all super nice and we felt well cared for. The Master bedroom was super comfy and the TVs had a good selection of channels. The kids plates were a great addition as well as the toys. We watched my husband jump of the Sky Tower from our suite window!